Question: What is the process for getting my VMDK Image online?
Answer: You have two options: 1. You can send us your Virtual Machine image on a USB drive and we will add it to our infrastructure 2. You can FTP, or SCP, your image to our servers.
Question: Do I need to grant you access to my VM?
Answer: NO! We offer full KVM (Keyboard Video Mouse) access to your VM. You will be able to interact directly with your VM to configure networking, perform maintenance, etc. As an infrastructure service provider, we do not need, require, or want access to the operating system or your data.
Question: Will I have console access?
Answer: Yes and we also provide quick and easy ability to reset, shutdown, and suspend via our mobile app.
Question: What formats, or types, of Virtual Machines do you accept?
Answer: We accept virtual machines that were created on: All VMware® products, Microsoft® Hyper-V, Microsoft® Virtual Server, Microsoft® Virtual PC, Acronis True Image, Veeam Backup, VirtualBox, QEMU/KVM, and Parallels Desktop.
Question: What virtual appliances do you accept?
Answer: We accept most all popular virtual appliances and we can download them directly for you. If you have a specific need/question, please contact us.
Question: Do you accept virtual machines in OVF/OVA format?
Answer: Yes!
Question: What type of hardware can you convert during P2V conversion?
Answer: All servers/hardware, but the server must have a supported operating system.
Question: What operating systems can you convert/host?
Answer: We can convert and host: RHEL 4/5/6/7/8, CentOS 4/5/6/7/8, Ubuntu (all versions), Windows 2000, Windows 2003 (all versions), Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows XP, Windows 7-11, SuSE, Solaris, FreeBSD (all versions), SCO UNIX (All versions), Citrix Xen and many others. Contact us about other operating systems.
Question: Do you provide technical support for the OS level?
Answer: No. We are an infrastucture company. We provide all of the necessary hardware to support your VM. We do not provide support for the OS level beyond what is necessary for your VM to have network, storage, etc.
Question: Can I download my VM?
Answer: Yes, but there is a small fee. In order to provide you with a copy of your VM for download, we must: clone the VM, compress the VM, and move it to our public FTP servers. This process takes time and thus the fee is set at $30 and can only be done once a quarter.
Question: Do I need to purchase hosting in order to use your P2V services?
Answer: NO. This is a professional services package. Although we hope you are satisfied with our performance that you also decide to host the converted physical machines with us.
Question: After P2V Conversion, how do you recommend moving the newly created virtual machines?
Answer: For most servers we can convert "over the wire" and move the converted VM directly to our infrastructure. For servers with poor upload speeds or a very large dataset, we recommend converting to a USB drive and FedEx shipping the completed VMs to our datacenter.
Question: What backup is included with my package?
Answer:All VMs are stored on our redundant storage arrays which have many layers of hardware protection, but these redundancies do not provide file level restore or protection against ransomware or any other changes to the filesystem. We provide weekly backups for free and, for an additional monthly charge, we offer daily backup solutions that provide up to 2 months of historical backups with file level restore. In summary, if you don't pay for backup, your data is not completely protected.
Question: After P2V Conversion, how do you recommend moving the newly created virtual machines?
Answer: For most servers we can convert "over the wire" and move the converted VM directly to our infrastructure. For servers with poor upload speeds or a very large dataset, we recommend converting to a USB drive and FedEx shipping the completed VMs to our datacen
ter.
Question: Do you offer architectural design?
Answer: Yes, at all levels. For all aspects of the VMs, hosts, storage, networking, etc.
Question: Do you offer Windows Hosting?
Answer: Yes, but only with our VMDK image hosting packages (upload or shipped USB drive). We are not a Micosoft licensed reseller and thus cannot perform fresh installs, provide Microsoft install media, or provide licensing. Customers can build their own Windows VMs and upload those images to our infrastructure.
Question: Do you accept Windows 2003 Servers?
Answer: Yes, we offer Windows 2003 hosting! While most companies have turned their backs on Windows 2003 servers, we fully accept all Windows 2003 VMs and routinely perform Windows 2003 P2V conversions for new customers.
Question: Do you accept Windows 2008 Servers?
Answer: Yes, we offer Windows 2008 hosting! While most companies are turning their backs on Windows 2008 servers, we fully accept all Windows 2008 VMs and routinely perform Windows 2008 P2V conversions for new customers.
